POSITION SUMMARY
The Consumer Loan Specialist provides exceptional service to current and prospective members by processing consumer loan applications accurately, efficiently, and in accordance with KCCU lending policies, regulatory requirements, and risk-based underwriting standards. This role supports all aspects of consumer lending — including Auto Loans, Signature Loans, Credit Cards, Home Equity Lines of Credit, loan add-ons, and indirect loan support — while ensuring timely communication, thorough documentation, and a strong commitment to member experience.
The Consumer Loan Specialist works closely with underwriting and branch teams to ensure applications move through the pipeline promptly and consistently. This position requires strong attention to detail, the ability to navigate KCCU systems and a proactive approach to meeting lending goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive, process, and review consumer loan applications submitted through branches, online channels, and internal referrals.
• Complete all application steps, including data verification, income documentation, risk-based pricing, credit score review, and loan structuring based on KCCU underwriting guidelines.
• Assist members and staff with loan status updates, required documentation, loan conditions, and next steps.
• Prepare loan documents; ensure accuracy and compliance with all disclosures, signatures, and required supporting documents.
• Cross-sell appropriate products such as GAP, MRC, debt-protection products, credit cards, and deposit accounts according to member needs and KCCU standards.
• Verify and follow up on insurance documentation, titles, collateral descriptions, and lien filings for secured loans.
• Work collaboratively with underwriters, MSRs, the call center, and branch leaders to resolve loan file issues, correct data errors, and move applications efficiently through to funding.
• Support skip-a-pay processing, loan add-ons, loan rewrites, and payment modifications as applicable.
• Communicate professionally with third parties such as dealerships, insurance providers, and vendors when needed to complete loan processing.
• Maintain up-to-date knowledge of KCCU lending policies, compliance requirements, and internal procedures.
• Assist in meeting monthly loan production, quality, and service goals as established by Lending Leadership.
• Protect member information and follow all security and confidentiality expectations.
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong understanding of consumer lending principles, credit reports, debt-to-income calculations, and risk-based pricing.
• Ability to work in a fast-paced environment with high volume and strict timelines.
• Excellent communication skills, both written and verbal.
• Proficiency with lending and core systems or ability to learn quickly.
• Strong attention to detail and accuracy.
• Problem-solving skills with initiative to obtain missing information.
• Team-oriented mindset.
EDUCATION AND EXPERIENCE
• High school diploma or equivalent required.
• Minimum two (2) years experience in consumer lending.
• Experience with credit union lending systems strongly preferred.
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
• Ability to remain in a stationary position for extended periods.
• Ability to operate standard office equipment.
• Occasional lifting of up to 25 lbs.
• Regular member and staff interaction in an office environment.
OTHER REQUIREMENTS
• Must meet and maintain all bonding requirements.
• Must comply with all internal policies and regulatory guidelines.
• Some overtime may be required during peak lending periods.
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